Refund Policy

Return & Refund Policy

At Yumchero, a brand of AARUDHRAA (OPC) PRIVATE LIMITED, we take great pride in the quality, freshness, and crunch of our products. Because our products are perishable food items, we do not accept returns once a package has been delivered.

However, your satisfaction is our top priority. If your order is damaged, incorrect, or defective, we will gladly issue a refund or a replacement subject to the terms below.

1. Damaged or Crushed Items

We pack our products in air-cushioned boxes to prevent transit breakage. If your box arrives severely damaged or completely crushed by the courier:

•     Report Immediately: Contact us within 24 hours of receiving the delivery.

•     Proof Required: Email us at EMAIL – CONFIRM with your Order ID, and send clear photos or a short unboxing video to 7678059350 on WhatsApp showing the damaged packets.

•     Resolution: Once verified, we will ship a fresh replacement box at no extra cost or issue a full refund to your original payment method.

2. Wrong or Missing Items

If you received the wrong flavour, missing packets, or an incorrect order:

•     Contact our customer support team within 24 hours of delivery.

•     Provide your Order ID and a photo of the items you received.

•     We will dispatch the correct items immediately or refund the missing portion.

3. Quality Concerns

If you feel there is a manufacturing defect or quality issue with the product (for example, loss of vacuum seal or unusual taste):

•     Please do not discard the packet or its contents.

•     We take food safety seriously and will investigate the issue to provide a fair solution.

4. Refund Process

•     Approved Refunds: Once your refund request is approved, the money will be processed automatically.

•     Timeline: The refund will reflect in your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your bank.

•     COD Orders: For Cash on Delivery orders, we will request your bank details or UPI ID to transfer the refund amount directly.

5. Order Cancellations

CONTRADICTION – CLIENT TO RESOLVE: the source document states both “cancel free of charge before dispatch” and “cancel free of charge within 1 hour”, then “no refund after 1 hour”. These cannot all apply. Terms & Conditions states a third version. One rule must be chosen and used on every page.

•     You can cancel your order free of charge before it is dispatched.

•     You can cancel your order free of charge within 1 hour of placing the order.

•     If your order is cancelled after 1 hour of placing the order, no refund is applicable.

•     Once your order is handed over to Shiprocket and a tracking ID is generated, the order cannot be cancelled or recalled.

Yumchero is a brand of AARUDHRAA (OPC) PRIVATE LIMITED.

Registered office: Floor 13, Q2, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, Maharashtra – 400701

FSSAI Licence No. 11526015000195   |   GSTIN 27ABFCA8961K1Z4

Website: aarudhraa.in

Consumer care: EMAIL – CONFIRM: yumchero@gmail.com or aarudhrasstt@gmail.com

Phone / WhatsApp: 7678059350   |   Mon–Sat, 10:00–19:00 IST