Refund Policy
Return & Refund Policy
At Yumchero by Aarudhraa (OPC) Private Limited, we take great pride in the quality, freshness, and crunch of our chips. Because our products are perishable food items, we do not accept returns or exchanges once a package has been delivered.
However, your satisfaction is our top priority. If your order is damaged, incorrect, or faces quality defects, we will gladly issue a replacement or refund subject to the terms below.
1. Damaged or Crushed Items
We pack our chips in air-cushioned boxes to prevent transit breakage. If your box arrives severely damaged or completely crushed by the courier:
- Report Window: Contact us within 24 hours of receiving the delivery.
- Mandatory Proof: Share your Order ID along with a continuous, unedited unboxing video showing the damaged box and packets via WhatsApp at 7678059350 or email at yumchero@gmail.com. Videos with cuts or edits will not be accepted.
- Resolution: Once verified, we will ship a fresh replacement box to you at no extra cost.
2. Wrong or Missing Items
If you receive the wrong flavor, missing packets, or an incorrect order:
- Report Window: Contact our customer support team within 24 hours of delivery.
- Proof Required: Provide your Order ID and a photo of the received items alongside the delivery box label.
- Resolution: We will dispatch the correct/missing items immediately or issue a refund for the missing portion.
3. Quality Concerns & Manufacturing Defects
If you experience a genuine manufacturing defect or quality issue (e.g., loss of vacuum seal before opening, unusual taste):
- Report Window: Notify us within 48 hours of delivery.
- Requirement: Please do not discard the packet or its contents, as we may require batch numbers or photos to investigate the issue with our production team.
- Resolution: Valid quality complaints will be eligible for a free replacement or store credit.
4. Order Cancellations
- Cancellation Window: You can cancel your order free of charge within 1 hour of placing it.
- Non-Refundable Window: No cancellations or refunds are applicable if requested after 1 hour of placing the order, or if the order has already been processed and handed over to Shiprocket (whichever happens first).
5. Refund Process
- Approved Refunds: Once your refund request is verified and approved by our team, the payout will be initiated automatically.
- Timeline: The refund will reflect in your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days, depending on your bank's processing cycles.
- COD Orders: For Cash on Delivery orders, refunds cannot be credited back as cash. We will request your bank account details or UPI ID to transfer the refund amount directly to you.
Yumchero is a brand of AARUDHRAA (OPC) PRIVATE LIMITED.
Registered office: Floor 13, Q2, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, Maharashtra – 400701
FSSAI Licence No. 11526015000195 | GSTIN 27ABFCA8961K1Z4
Website: aarudhraa.in
Consumer care : yumchero@gmail.com
Phone / WhatsApp: 7678059350 | Mon–Sat, 10:00–19:00 IST