Shipping Policy
Shipping Policy
Thank you for choosing Yumchero by Aarudhraa (OPC) Private Limited. We carefully pack our crispy chips to ensure they arrive fresh, crunchy, and intact at your doorstep. We partner with Shiprocket, India’s leading logistics platform, to deliver your orders quickly and safely across the country.
1. Order Processing Time
- Freshness First: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays).
- Secure Packaging: We pack our chips in secure, air-cushioned boxes to prevent crushing during transit.
- Cut-off Time: Orders placed after 5:00 PM will be processed the following business day.
- Pan-India Coverage: We ship pan-India through Shiprocket’s network of courier partners.
2. Shipping and Delivery Estimates
- Calculated Costs: Shipping charges are calculated at checkout based on your location and order weight.
- Standard Shipping: Delivers within 3 to 5 business days after dispatch.
- Express Shipping: Delivers within 1 to 2 business days (available for select metro cities).
- Free Shipping: Valid on all orders above ₹2,000.
Note: Delivery times are estimates. Rural addresses, peak festive seasons, or extreme weather conditions may cause slight delays.
3. Shipment Tracking
- Live Tracking: As soon as your chips leave our facility, Shiprocket will send you an automated SMS and email with your tracking link and AWB number.
- Real-time Status: You can track your package in real-time until it reaches your door.
4. Damaged or Crushed Shipments
We take extra care to cushion our chip packets. However, if your box arrives severely damaged or completely crushed by the courier:
- Mandatory Evidence: Take a photo or a short video of the damaged box before opening it. You must provide a continuous, unedited unboxing video showing the damage. Videos with cuts, edits, or recorded after opening will not be accepted.
- Contact Us: Reach out to our team within 24 hours of delivery at yumchero@gmail.com or via WhatsApp at 7678059350.
- Quick Resolution: Once valid evidence is verified, we will initiate a claim with Shiprocket and send a fresh replacement box at no extra cost.
- Disclaimer: Yumchero by Aarudhraa (OPC) Private Limited is not responsible for opened or consumer-damaged products. If the shared evidence is found to be invalid, edited, or false, the customer will be responsible for all costs, and no replacement or return will be authorized.
5. Incorrect Addresses & Undelivered Orders (Return to Origin)
- Address Accuracy: Please double-check your delivery address, PIN code, and phone number at checkout. We are not responsible for delivery failures caused by incorrect details.
- Delivery Attempts: Our courier partners will attempt delivery up to 3 times.
- Failed Delivery & RTO: If a package is returned to our facility (Return to Origin) due to an incorrect address, non-availability, or unanswered calls, the order is not eligible for a refund as chips are perishable food items.
- Re-Shipping Charges: If a failed delivery is returned to us and you wish to have it resent, a re-shipping fee will apply to cover the cost of the new dispatch.
Yumchero is a brand of AARUDHRAA (OPC) PRIVATE LIMITED.
Registered office: Floor 13, Q2, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, Maharashtra – 400701
FSSAI Licence No. 11526015000195 | GSTIN 27ABFCA8961K1Z4
Website: aarudhraa.in
Consumer care : yumchero@gmail.com
Phone / WhatsApp: 7678059350 | Mon–Sat, 10:00–19:00 IST