Shipping Policy

Shipping Policy

Thank you for choosing Yumchero, a brand of AARUDHRAA (OPC) PRIVATE LIMITED. We carefully pack our products to ensure they arrive fresh, crunchy, and intact at your doorstep. We partner with Shiprocket, India’s leading logistics platform, to deliver your orders quickly and safely across the country.

1. Order Processing Time

•     Freshness First: All orders are processed within 1 to 2 business days (excluding Sundays and public holidays).

•     We pack our products in secure, air-cushioned boxes to prevent crushing during transit.

•     Cut-off Time: Orders placed after CUT-OFF TIME – NOT SUPPLIED, source document reads “after :00 PM” will be processed the following business day.

•     We ship pan-India through Shiprocket’s network of courier partners.

2. Shipping and Delivery Estimates

•     Shipping charges are calculated at checkout based on your location and order weight.

•     Standard Shipping: Delivers within 3 to 5 business days after dispatch.

•     Express Shipping: Delivers within 1 to 2 business days (available for select metro cities).

•     Free Shipping: Valid on all orders above ₹1000 – CONFIRM. Not yet validated against real courier costs; see runbook note on volumetric weight.

•     Note: Delivery times are estimates. Rural addresses or extreme weather conditions may cause slight delays.

3. Shipment Tracking

•     Live Tracking: As soon as your order leaves our facility, Shiprocket will send you an automated SMS and email with your tracking link and AWB number.

•     Real-time Status: You can track your box in real time until it reaches your door.

4. Damaged or Crushed Shipments

We take extra care to cushion our packets. However, if your box arrives severely damaged or completely crushed by the courier:

•     Take Photos: Please take a photo or a short video of the damaged box before opening it.

•     Contact Us: Reach out to our team within 24 hours of delivery at EMAIL – CONFIRM or 7678059350 via WhatsApp.

•     Quick Resolution: Because we ship via Shiprocket, we will initiate a claim and send you a fresh replacement box immediately.

5. Incorrect Addresses & Undelivered Orders

•     Please double-check your delivery address and phone number at checkout.

•     Our courier partners will attempt delivery up to 3 times. If a package is returned to us due to an incorrect address or unanswered calls, a re-shipping fee may apply to send it back out.

CONTRADICTION – CLIENT TO RESOLVE: the source document adds “Yumchero will not be responsible / accountable for return of opened or damaged products and the recipient will be responsible to ship for damaged, return, replacement of the order.” This contradicts the Return & Refund Policy, which promises a free replacement box for courier-damaged orders. Choose one position.

Yumchero is a brand of AARUDHRAA (OPC) PRIVATE LIMITED.

Registered office: Floor 13, Q2, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, Maharashtra – 400701

FSSAI Licence No. 11526015000195   |   GSTIN 27ABFCA8961K1Z4

Website: aarudhraa.in

Consumer care: EMAIL – CONFIRM: yumchero@gmail.com or aarudhrasstt@gmail.com

Phone / WhatsApp: 7678059350   |   Mon–Sat, 10:00–19:00 IST